Text Notifications
Message frequency varies based on the number of customer interactions. Standard text messaging and data rates may apply. See terms of service & privacy policy here.
Text Message Notifications
How do I sign up for text message notifications?
What will I be able to do after I sign up for text message notifications?
- Request your bill balance and due date
- Report power outages
- Receive outage alerts and status updates
- Receive notification that your bill is available online
- Receive billing notifications (e.g., your payment is due, your payment is past due)
Can I stop receiving text notifications from Cleco (opt out)?
Yes, you can stop receiving text notification at any time. Text “STOP” to 69378.
NOTE: This service is provided free of charge from Cleco; however, text messaging and data rates may apply.
Do you have a “Do Not Disturb Time Range?”
How do I report an outage through text?
Are any text commands available?
The following text commands are available:
- NICK – Give your account an easy name to remember
- OUT – Report an outage from your registered cell phone
- STAT – Check the status of a power outage
- BAL – Check the balance and bill due date for an account
- HELP – Receive the available commands and a website address for more information and options
- STOP - Deregister your cell phone from the utility account and stop text messages
Keyword you send to Cleco | Purpose | Information you can provide | Example |
|---|---|---|---|
REG | Register your cell phone for a Cleco utility account. | Account number: the account number of your Cleco utility account ZIP: thezip code of the service location Nickname: the easy name you choose to identify your account | Message you send to Cleco: Example: reg 2345678 71360 home Incorrect: reg (2345678) (71360) home |
NICK | Give your account an easy to remember nickname. | Account number: the account number of your Cleco utility account Nickname: the easy name you choose to identify your account | Message you send to Cleco: Example:nick 23456789 123Main Incorrect:nick thomashom |
NICK | Change an existing easy to remember nickname for your account. | Nickname: your account's current nickname New nickname: the new nickname for your account | Message you send to Cleco: Example: nick TomsHouse MyHouse Incorrect: nick MyHouse |
OUT | Report an outage from your registered cell phone. | None (Cleco already knows the account is registered to your cell phone) | Message you send to Cleco: |
STAT | Learn if power is on or off at a service location registered to your cell phone. | Account number: the account number of your Cleco utility account Nickname: the easy name you choose to identify your account | Message you send to Cleco: Example: stat 23456789 |
STOP | Deregister your cell phone from the utility account and stop text messages. | Account number: the account number of your Cleco utility account Nickname: the easy name you choose to identify your account | Message you send to Cleco: Example: cancel 23456789 |
BAL | See the balance, due date, and if applicable, past due amount. | Account number: the account number of your Cleco utility account Nickname: the easy name you choose to identify your account | Message you send to Cleco: Example: bal 23456789 |
HELP | Receive a list of eligible text commands for this service and receive more options | None | Message you send to Cleco: |