Storm Center

For Louisiana, hurricane season is June 1 to November 30.  However, storms can occur at any time during the year, so Cleco is prepared to respond to power outages year round. Cleco subscribes to multiple weather services to help our customers prepare before a storm hits, and the company uses multiple  platforms to communicate with customers during storms, including cleco.com, social media, TV and radio news outlets. 

Francine Updates

Friday, Sept. 13, 2024, 3:30 p.m.

• Cleco continues power restoration efforts to the remaining 3,050 customers who lost power due to Hurricane Francine.
• The company expects most customers will have power by end of day today, Sept. 13, and the remaining customers on Saturday, Sept. 14.
• Thursday, Sept 12. was the first day of Hurricane Francine power restoration efforts, and Cleco restored power to all but 5,000 customers. 
•  The storm made landfall on Louisiana’s coast Wednesday night as a Category 2 Hurricane leaving approximately 37,000 customers without power.
• In addition to Cleco resources, the company has over 1,700 contractors working to clear debris, make system and equipment repairs, and restore power.
• We are incredibly proud of our crews who are still hard at work to safely restore power to our remaining customers, and we are thankful for our customers who have supported our team throughout the restoration.

Power outages as of 3:30 p.m. Friday, Sept. 13

• Check Cleco's outage map for the latest numbers.
• Click here for the latest press release.

Damage report as of Friday, Sept. 13

Customer service offices

• All customer service offices are open today, Friday, Sept. 13.

How to report a power outage:

• Customers can report outages by calling Cleco’s customer service team at 1-800-622-6537, texting “Out” to 69378 or through the company’s MyAccount app.  The app is available for free on Android and Apple mobile devices.  If you already have a MyAccount, go to the app store, search for “Cleco,” and download the app. Sign in using MyAccount username and password.  If you don’t have a MyAccount (never registered), go to the app store, search for “Cleco,” and download the app.  Instead of signing in, click “Register” and follow the step-by-step instructions to create a MyAccount.  Once registered, you can sign in with your username and password.

How customers can stay safe after the storm:

Generator safety

• Customers should operate generators outdoors only and in well-ventilated areas.
• Plug appliances directly into portable generators with grounded extension cords that can handle the load.
• Never plug a generator into a wall outlet. It could back feed electricity through your home's wiring to the entire Cleco circuit and cause injury or death to a worker attempting to repair that circuit.
• Don't exceed the rated capacity of the generator and only refuel when the engine is off and cool.

Powerline Safety

• One of the most dangerous hazards of a storm is right after it passes.  As customers begin to clean up, stay away from downed lines and avoid area of debris that could be touching lines. 
• Report downed power lines immediately by calling 1-800-622-6537 and 911.

For more before, during and after the storm safety tips, visit www.cleco.com/StormSafety. 

How Cleco Restores Power

• Safety is a priority in everything Cleco does. Once conditions are safe, workers begin to assess damage by land and/or air.
  
• Next, transmission and distribution lines are inspected and repaired. Transmission lines are critical to power restoration because they carry electricity from power plants to substations that deliver electricity to distribution lines which deliver electricity to homes, businesses, etc.
• Power is restored to critical community services first, such as hospitals, nursing homes, water systems, fire and police departments, etc.
• Power is then restored to the greatest number of customers in the shortest amount of time until power is restored to all customers who can receive power.